Online Claim Form

In order to file your claim, we need some information from you. Those fields marked with an asterisk (*) are required, all other fields are optional but it's recommended you fill them out so we can better process your claim.
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Step One: Personal Information

Tell us your name so we know who we're talking to
Let us know what your email address is. We use this to contact you directly and provide you with updates to your claim
And confirm your email, so we know we have it right
Lastly, provide us with your phone number if you'd like to speak with us on the phone.

Step Two: Address

What's your street address
If you have a second line on your address (Apt #, Suite #, etc), enter it here
What city do you live in?
What state do you live in?
What is your zip/postal code?
*Lastly, which country are you from?

Step Three: Event Information

*What's the name of the event?
*What is the date of the event?
*What time does the event start?
*What timezone is the event in?

Where is the event located?

Step Four: Order Information

What's the URL of the site you ordered from?
When did you order the tickets?
What was the total of your order?
In what currency did you pay?

Step Five: Issue Type

Give us an idea of the type of issue you're running into. You can find desciptions on the right to help you decide.
Severe weather has prevented you from attending, such as an avalanche, blizzard, hurricane, tornado, wildfire, or landslide.
Someone in your family has passed away within 30 days prior to the event.
The coordinators of the event rescheduled it and you are unable to attend on the new date.
The coordinators of the event cancelled it without rescheduling.
Fire, burglary, vandalism, flood, or natural disaster caused your home to be uninhabitable
Fire, burglary, vandalism, flood, or natural disaster caused your work to be unsuitable for normal business practice
You were requested for either Jury Duty, subpoena, or court order requiring you to attend court the day the event is scheduled preventing the you from being at the event.
You or your spouse were laid-off or terminated from your job.
You had an unforeseen serious illness that prevented you from attending the event.
You had an unforeseen serious injury that prevented you from attending the event.
You had a medical issue that does not fall under the above "Illness" or "Injury" designations.
You were scheduled for active duty and/or had your personal leave denied. Does not include disciplinary reasons.
Your vehicle broken down within 48 hours of the event and you couldn't attend.
You were/are required to travel for work-related purposes that conflict with the date of the event.
You had a personal issue that came up that prevented you from attending.
Your issue didn't fall into any of the categories listed above. Don't worry, you'll have a chance on the next page to explain your issue further.

Step Six: Issue Information

*When did this issue occur? If you don't have a set date, just put todays date.
*Can you describe your issue? This helps our agents understand what's going on before they get in touch with you.
*How many tickets are you looking to be reimbursed for?
*And how much did those tickets cost total?

Step Seven: Order Number

*What is your order number?
What are the ticket numbers on the tickets you want reimbursed? In many cases, these appear directly beneath the barcode.

Please put one per box. If you do not know or cannot find the ticket numbers, you may leave this field blank.

Failing to enter any ticket numbers available may result in your claim being automatically denied.

Step Eight: Final Thoughts

Opt-in for electronic notice and decisions on your claim. By checking this box, you agree to receive updates and decisions for your claim only by electronic means. You also agree that your computer is fully able to access and read PDF files used for these notices. Should you wish to opt-out of the paperless service, you may do so by emailing
Do you have any additional comments about your claim?

Step Nine: Review your information

You have completed your claim so far. Once you press "Submit Claim", your claim will be filed, you will receive an email confirming your claim, and you will be automatically re-directed to your personalized claim page. On this claim page, you can check the status of your claim, correspond with our claim agents, and upload any files that have been requested.

Please make sure your information is correct. The more information you provide, the better our agents can assist you in the claims process. Any false or inaccurate information may result in your claim being closed automatically.

By clicking "Submit Claim", you certify that all information on this claim is accurate and truthful under Federal Law and under penalty of perjury, under the laws of the state of California.

The submission of a false, fictitious or fraudulent statement may result in imprisonment of up to 5 years and a fine of up to $10,000 ( 18 USC 1001 ).

In addition, a civil penalty of up to $5,000, and an assessment of twice the amount falsely claimed may be imposed ( 31 USC 3802 ).